RobotEra Q5 Wheeled Humanoid Service Robot w

A service robot faces an awkward compromise. To be understood by the people it serves, it should meet them at eye level, gesture with arms and hands, and answer in their own language; to be useful in a real shop, hotel corridor or museum gallery, it must slip between shelves, display cases and queues without becoming an obstacle itself. The RobotEra Q5 Wheeled Humanoid Service Robot settles that compromise by placing a full-height humanoid upper body on a deliberately small wheeled base, so that the presence a visitor sees and the footprint a facilities manager worries about are two quite different things.

Robots Europa, based in Dublin, supplies the Q5 to businesses, public institutions and research teams across the European Union and the DACH region. We prepare each quotation individually, coordinate delivery to your site, and remain your point of contact for support after the robot has been commissioned, so that a single supplier handles the project from first enquiry to day-to-day operation.

Background

ROBOTERA and its approach to embodied AI

ROBOTERA was founded in August 2023 and develops both the software and the hardware of its robots in-house. Its central software asset is ERA-42, a native embodied foundation model developed by the company itself, which runs alongside what ROBOTERA describes as a new AI-defined hardware platform. This end-to-end approach matters to buyers because the behaviour of the robot, the data it collects and the mechanics that carry out its movements come from the same engineering organisation rather than from a patchwork of suppliers.

The Q5 is built on a fully self-developed modular system and shares core components with the RobotEra Star1 Humanoid Robot. ROBOTERA uses this shared architecture to reduce research, development and deployment costs, and to form a closed loop of teleoperation, data collection and model iteration: what operators teach the robot through remote control becomes data that improves the model over time.

A super-humanoid on wheels for professional service

ROBOTERA positions the Q5 as a super-humanoid wheeled service robot for professional service scenarios. Its 44 degrees of freedom give it a lifelike appearance and motion system, while bionic 7-axis high-precision arms and dexterous hands with 11 degrees of freedom allow it to handle objects rather than merely point at them. Perception comes from a dual-modal fusion of 3D LiDAR and a stereo camera, which identifies irregular objects and moving pedestrians and also reads tilted or wrinkled QR codes, so that navigation and manipulation remain reliable in unstructured spaces. A status display screen and status lights complete a multi-modal interaction concept combining voice, vision and body language.

Technical Specifications

Specifications as published by the manufacturer; confirmed against the datasheet at quotation.

ROBOTERA has not published the ingress protection rating, battery capacity, charging time, operating temperature range, processor, maximum speed or the contents of the box; these points are confirmed at quotation.

Why choose a wheeled humanoid rather than a legged one for service work?

Legged humanoids attract attention because walking is difficult, but most service environments do not ask a robot to climb stairs. They ask it to stand at a counter for hours, cross a smooth lobby floor repeatedly and stop precisely beside a guest. A wheeled base suits that pattern of work: it keeps the upper body stable while the arms are in use, and it spends its energy on moving and manipulating rather than on balancing.

The Q5 applies this logic with a base measuring 582mm × 519mm × 225mm, supported by LiDAR and vision-fusion navigation. That compact footprint is what allows a robot standing 1650 mm tall to operate in confined workspaces such as retail aisles, hotel corridors or exhibition rooms. Above the base, the arm reach of 1380 mm means the Q5 can make contact with objects on the ground or above shoulder height, which matters when it is handing over a brochure, collecting an item from a low shelf or presenting something to a seated guest. With a single-hand lift capacity of 10 kg, it can carry meaningful loads during delivery tasks rather than serving only as an information kiosk on wheels.

Endurance completes the argument. A runtime of over 4 hours on a 60V supply, drawn from a high-performance lithium battery with a battery management system, covers a substantial part of an operating shift. Operators planning continuous service should discuss charging arrangements with us when preparing the deployment.

How does ERA-42 and full-body teleoperation change deployment?

Many service robots are only as capable as the scripts written for them before installation. The Q5 takes a different route. Its embedded ERA-42 model enables full-body teleoperation using human-generated motion data, and the robot supports precise whole-body control through data gloves and VR devices. In practice, an operator can guide the robot through a task in real time, and those demonstrations feed the closed loop of teleoperation, data collection and model iteration that ROBOTERA has designed into the platform.

For a buyer, this means the Q5 can be brought into service for tasks that are not yet fully automated, with a human operator stepping in where autonomy is not sufficient. Ethernet/USB communication and 2.4G wireless control provide the links for local integration and remote operation, while support for secondary development allows in-house or partner engineering teams to build their own applications on the modular system. Because the Q5 shares core components with STAR1, organisations that work with both platforms benefit from a common technical foundation.

Who is the RobotEra Q5 Wheeled Humanoid Service Robot for?

The first group is operators in commercial services and retail who need a shopping assistant or receptionist that can greet customers, answer questions and guide them through a store or building. Recognition of over 37 languages is particularly relevant for European locations that serve international visitors, and the multi-modal interaction through voice, vision, body language, display screen and status lights helps customers understand what the robot is doing.

The second group is cultural tourism: museums, visitor centres and heritage sites that want a tour guide or commentator able to accompany groups and explain exhibits. Hotels form a third group, where reception, guidance and delivery of items to guests are typical duties, and ROBOTERA also lists shoe shining among the tasks the Q5 handles.

Elderly care providers and educational institutions are named as further application fields, as is multi-robot collaboration. Finally, research groups and system integrators working on embodied AI will value the support for secondary development, the teleoperation tooling and the data-collection loop. Teams whose work centres on a different form factor can explore the wider RobotEra range with us, including the RobotEra Star1 Humanoid Robot, with which the Q5 shares core components.

What is the RobotEra Q5 Wheeled Humanoid Service Robot used for?

1. Guidance — leading visitors and customers to a destination in shops, hotels and public buildings.
2. Commentary and tour guiding — explaining exhibits and attractions in cultural tourism settings, in the visitor's own language.
3. Reception — welcoming guests at a front desk and answering routine questions through voice and visual interaction.
4. Shopping assistance — helping customers find products and offering information on the shop floor.
5. Delivery — carrying items between locations and handing them over with its humanoid arms and hands.
6. Shoe shining — a hospitality service task that ROBOTERA lists among the duties the Q5 handles.

Pricing and Availability

Robots Europa supplies the Q5 on the basis of an individual quotation, prepared for your intended application, site and integration requirements. Delivery, customs and support are arranged together with the quotation, so that you receive a single, complete proposal. We also use the quotation stage to clarify the documentation you require for operation in the EU. The quotation request form is available on this page.

Frequently Asked Questions

How large is the Q5?

The Q5 stands 1650 mm tall and weighs 70 kilograms. Its base measures 582mm × 519mm × 225mm, which allows it to operate in confined workspaces.

How many languages does the Q5 understand?

The Q5 interprets commands in over 37 languages. This makes it suitable for receptionist, shopping assistant and tour guide roles with international visitors.

Can the Q5 be operated remotely?

Yes. It supports full-body teleoperation via data gloves and VR devices, as well as 2.4G wireless control, and its ERA-42 model enables teleoperation using human-generated motion data.

How long does the Q5 run on a single charge?

The Q5 offers a runtime of over 4 hours on a 60V supply from a high-performance lithium battery with BMS. Charging arrangements for continuous operation can be planned with Robots Europa.

How does the Q5 navigate among people?

It uses a dual-modal fusion of 3D LiDAR and a stereo camera to identify obstacles such as irregular objects and moving pedestrians. It also recognises tilted or wrinkled QR codes.

Can we develop our own applications for the Q5?

Yes, the Q5 supports secondary development on its modular system and communicates via Ethernet/USB. It shares core components with STAR1.

Where can I buy the RobotEra Q5 Wheeled Humanoid Service Robot and what does it cost?

Robots Europa supplies the Q5 across the EU and the DACH region. The cost depends on your configuration and project, so we prepare an individual quotation that includes delivery, customs and support.

Summary

The Q5 resolves the service robot's central tension by separating presence from footprint: a 1650 mm humanoid with 44 degrees of freedom, dexterous hands and support for over 37 languages, carried on a compact wheeled base that fits the aisles and corridors where service actually takes place. ERA-42, full-body teleoperation and support for secondary development mean it can grow into its role rather than remaining fixed at the capabilities it had on delivery. For retailers, hotels, cultural venues, care providers, educators and research teams planning a deployment with Robots Europa, this page is the starting point.